Shipping policy

Shipping Policy

Last updated: August 2026

At Lavalleeworld, all orders are made to order and produced specifically for you. We work with our production and fulfilment partner to manufacture and ship your items directly to you.

Processing & Production

As our products are made to order, please allow 1–6 working days for production before your order is shipped.

Production times may vary depending on the product, order volume and circumstances outside of our control.

Shipping Times

Once your order has been produced and dispatched, delivery times depend on the shipping method and destination selected at checkout.

Estimated shipping times are provided at checkout and are estimates rather than guaranteed delivery dates.

International shipping times can vary due to customs processing, carrier delays, weather, peak periods and other circumstances outside of our control.

Please allow additional time for production before the shipping period begins.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information where available.

You can use this tracking information to follow the progress of your delivery.

Shipping Address

Please make sure your shipping address, postcode and contact information are correct when placing your order.

Lavallee cannot be held responsible for delays or additional shipping costs caused by an incorrect or incomplete delivery address.

If you realise that you have entered incorrect information, please contact us as soon as possible at [lavalleewrld@gmail.com]. We will do our best to assist, but changes may not be possible once your order has entered production or been shipped.

Delays

Although we work to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:

Customs processing
Carrier delays
Severe weather
Peak-season demand
Transport disruptions
Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us at [lavalleewrld@gmail.com] with your order number and we will investigate.

Lost or Damaged Orders

If your order arrives damaged, is significantly delayed or appears to have been lost in transit, please contact us at [lavalleewrld@gmail.com] as soon as possible with your order number and any relevant photographs or tracking information.

We will work with our fulfilment and shipping partners to investigate the issue and determine the appropriate resolution.