Refund policy

Returns

We want you to be happy with your Lavalleeworld purchase. If you are not completely satisfied, please contact us at lavalleewrld@gmail.com before returning an item.

Items must be returned in their original condition, unworn and unwashed, unless the item is being returned because it is faulty or was supplied incorrectly.

UK customers

For online purchases, you generally have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods.

Customers are normally responsible for the direct cost of returning an item when exercising this right, provided they were informed of this before purchase. We will refund the applicable standard delivery charge as required by law.

Faulty, damaged or incorrect items

If your item arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the issue.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Your statutory rights relating to faulty or mis described goods are not affected by this policy.

Made-to-order products

Our products are produced on demand rather than held as finished stock. However, this does not affect any statutory rights that apply to your purchase.

Where an item has been specifically personalised or made to the customer's specifications, statutory cancellation exceptions may apply.

How to request a return

Please email lavalleewrld@gmail.com with: